Refund policy
Refund Policy
At Less Fur, More Wow, your satisfaction is our priority — and so is your pet's happiness! 🐾
Returns We accept return requests within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
How to Request a Refund Email us at jessicacoaxum1994@gmail.com with your order number and reason for return. We'll get back to you within 2 business days.
Refunds Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are processed within 5–7 business days to your original payment method.
Non-Refundable Items
- Sale or clearance items
- Items damaged due to misuse
- Digital products
Damaged or Wrong Items If your order arrives damaged or incorrect, contact us within 7 days of delivery and we'll make it right immediately.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.